Spotlight customer reviews:
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Customer Rating:  
Summary: Decent video intercom, a few strange design items...
Comment: This is a decent video intercom (for the price) if you are only looking for a way to tell who is at the door. There are a couple elements of the design that you should be made aware of. First, you can only use the intercom feature (i.e. talk to people using the speaker) if the person at the door presses the 'doorbell' button on the camera mount. If they knock on the door or use a different doorbell, you must press the "talk/view" button to activate the camera, but pressing it again will turn the camera off, not activate the microphone. This single design element makes this system substantially less worthwhile. There is even a button with a speaker icon next to it that would have been perfect to activate the microphone independently from the camera, but that is used for a 'warning signal' that emits a ridiculous chirp to scare away unwanted guests (I'd rather be able to talk through the microphone). Secondly, although the product description ends by saying this system can't be used with additional monitors, it does support up to three monitors, they just need to be ordered separately (and at the moment Amazon does not sell them). As one of the other reviews mentioned, it would have been nice if the monitor supported hard-wired power supply, because AC power adapters are ungainly. For the price, it is a decent (read: average) system, but the inability to use the microphone if the button on the outside has not been pushed makes it suboptimal. If you just need a camera to see who is at the door (as is my case), it is a decent solution, but any security camera/monitor setup will work just as well.
Customer Rating:
Summary: I couldn't be more pleased with it !!!
Comment: Great product! Easy to install, great image and sound. I had a multipair phone cable, I first used a single pair to reach the faraway door (80 yards), and I coudn't get it to work. I added 2 more pairs in parallel of the old and thin wire I was using (more cross section), and now it works perfectly. As a matter of fact, the cable that comes with it has a large gauge. So, for large distances, use a cable with the gauge of the one that comes with the set. It works very very well, I couldn't be more pleased!!!
Customer Rating:
Summary: Very bad performance product
Comment: I was very disappointed with this product. Everything feels cheap, and it also functions that way.
Maybe it's just my specific product, but the picture quality is really, really bad. You can hardly say it's a color monitor. Even dark blue colors look white. It makes me wonder how they created the product images...
The angle of the camera is ridiculous. The camera must be placed in front of the person to see him right. I thought I could place it aside the door, but then you will not see your guest. They say it has tiltable camera lens, but actually, you can tilt it only vertically. Changing the position horizontally ends up with a picture of your guest profile.
There is no option to change the volume of the doorbell or to disable it.
To make it worse, when you turn on the camera, it makes a sound on the outside unit, making sure the person know that you are looking at him...
It is so bad that I've decided to put it aside until some other use arise.
Customer Rating:
Summary: Requesting a repair
Comment: This is a nice unit and easy to install. We have been using it two weeks at our small business and the talk/video button is broken. We just contacted the support dept. requesting a repair or exchange as it does hold a 1 year warranty. I'll post again to let you know how the service/support department handled our problem.
Customer Rating:
Summary: good product
Comment: works fine, even at night. the screen could be a little bit more crisp, but it's not HDTV ! Good to see who's ringing, and if he has a riot gun ! I have a second monitor near of my bed. It's extremely easy to plug. I live in a very big town, and sometimes I use it to see how is the traffic, just for the pleasure !
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